TERMS AND CONDITIONS OF USE
Applicable to the official website and to the online respondent recruitment platform
This document sets out the terms and conditions for using the official website of XPLANE RESEARCH SRL and, where applicable, the platform or online form used to recruit respondents or complete questionnaires.
Art. 1. Acceptance of the terms. Using the website and, respectively, taking part in a study through the online platform implies acceptance of these terms and of the Privacy Policy and, in the case of respondents, of the Information Notice for Respondents.
Art. 2. Use of the questionnaire platform. The platform is intended exclusively for persons who have been invited or have voluntarily registered to take part in a study/survey. It is prohibited for the same person to complete the same questionnaire repeatedly in order to distort the study results, and to provide false information about identity or demographic characteristics where these are relevant to the validity of the study.
Art. 3. Intellectual property. The content of the website, including texts, graphic elements and published research methodologies, is protected under copyright and related rights legislation and may not be reproduced without the Company’s consent, except for uses permitted by law.
Art. 4. Limitation of liability. The Company takes due care to ensure the correct operation of the website and of the data collection platform, but cannot guarantee the absence of any interruption or technical error, and is not liable for damage resulting from their improper use by the user.
Art. 5. Governing law. These terms are governed by the legislation of the Republic of Moldova, including Law No. 195/2024 on personal data protection with regard to matters relating to personal data protection.
Final provisions
Art. 6. Unilateral amendment of this document. XPLANE RESEARCH SRL, as personal data controller, reserves the right to amend, supplement or update this document unilaterally whenever this is necessary in order to: (a) ensure compliance with applicable legislative changes, including Law No. 195/2024 on personal data protection and its implementing regulations; (b) reflect changes in the controller’s activity, organisational structure, technologies used, categories of clients served or research/data collection methods; (c) implement recommendations or decisions of the National Center for Personal Data Protection; (d) improve the technical and organisational security measures applied to processing.
Amendments take effect from the date the updated version is published or communicated, by posting it on the official website of XPLANE RESEARCH SRL and/or by notifying data subjects directly where the law requires such prior notice, in accordance with Art. 12–14 of Law No. 195/2024 on personal data protection. Continuing contractual relations, cooperation or interaction with XPLANE RESEARCH SRL after the updated version is published constitutes acknowledgement of the amendments.
This right of unilateral amendment does not affect the rights acquired by data subjects in respect of processing carried out before the amendment and may not be exercised so as to restrict the minimum safeguards provided by law in favour of the data subject.
Art. 7. Final provisions. This document has been drawn up in accordance with Law No. 195/2024 on personal data protection, in force since 23.08.2026, and enters into force on the date of its approval by the director of XPLANE RESEARCH SRL.
Should any inconsistency be found between this document and the applicable legal provisions, the legal provisions prevail, and the document shall be adapted accordingly within the shortest reasonable time, without any prior consultation procedure being required.
Date of approval: 01.09.2026